Our family Thanksgiving dinner is going to be relatively late in the day – I’m not even headed over to Dad’s until about midday – so I thought I’d have a hearty breakfast to tide me over. Thankfully, Waffle House was there for me.
There’s been a lot of discussion about stores being open on Thanksgiving – and I’m not going to step into that minefield – but I’m sure glad Waffle House is. Every Waffle House has a 24-7-365 schedule. When they opened in Shelbyville, the ribbon-cutting ceremony included something that takes place at virtually every Waffle House opening. They tie a key, representing the key to the front door, to a helium balloon and release it, saying it won’t ever be needed again.
The chain’s disaster planning is said to be without peer in the restaurant industry. The restaurants have generators, and have pre-printed limited menus that that can be used if external factors prevent the restaurant from normal operation.
In fact, the company is so good at staying open that the Federal Emergency Management Agency has what’s called the “Waffle House Index” as one of a number of metrics it examines in the early stages of a disaster. If the Waffle Houses near the disaster scene are open but offering a limited menu, it’s a serious disaster. If the Waffle Houses near the disaster scene are closed, well, it must be a really serious disaster.
So I had a cheesesteak omelet this morning, with hash browns scattered, smothered (onions) and capped (mushrooms). I tipped 30 percent, not knowing if the waitress had volunteered or had been made to work the holiday. If I’m the only one who did that, of course, it’s a pretty feeble gesture, but maybe others will think the same way.