When I first blogged about the online shopping site Jet back in August, it was being touted as a membership-based shopping site, a cross between Amazon and Costco or Sam’s Club. Few if anyone had actually bought a membership at that time, because the site – which had some heavy-hitting investors and the money to launch with a bang — was offering free trial memberships of three or six months. The stated premise was that the company would sell its goods more or less at cost and would make its money solely on the annual membership fees.
Soon after my blog post, the company announced that it was changing its concept a bit and would not be membership-based after all.
I placed a couple of orders with the company early on, about the time of my blog post, but then in the last quarter of the year I was busy with Christmas shopping and my personal shopping was sort of on a day-to-day basis.
But since the first of the year, I’ve ordered from them a couple of times under the new model. I don’t think the discounts are quite as deep as they were under the old model – although it’s hard to compare, for reasons I’ll explain in a moment – but they’re still good, and if you have never used the site and have any interest in making routine household purchases online it’s worth checking out.
I did have one glitch with my most recent order – and I’ll explain that in a moment, too – and it’s a cautionary tale but not a deal-breaker.
The way Jet works is that they try to have low, competitive basic prices on household goods – some in bulk quantities, others in individual quantities – but on top of those competitive prices, there’s a discount formula that rewards you for putting more and more items in your shopping cart during a given order. The first item you decide to buy goes into your cart at its basic price, then the second item goes in at its regular price less a small discount, then the next item gets a slightly larger discount, and so on.
This rolling discount plan can save you money – but it also makes it harder for you as a shopper (or for Jet’s competitors) to comparison shop for one specific item.
Any purchase over $35 gets free shipping (and it’s fast shipping, except as explained below), and I believe that threshold is measured before the discounts are applied, which is good news for the buyer. (I know that was the case last fall, but I haven’t tested it recently.) You also get a discount for using a debit card (which I would do anyway) or by waiving the free-return policy for certain low-cost household items that you probably wouldn’t try to send back anyway.
But here’s the thing. Jet has a seamless ordering process, but (sort of like Amazon), some of its products are being sold directly by Jet, others are being sold by other partner sites. Some of the items from partner sites may have slower shipping and use different carriers. Your order may arrive in several different pieces – some directly from Jet, some from its partner merchants.
The glitch I wrote about earlier had to do with one of those partner sites. On my most recent order, I found what was clearly described as a new, original-manufacturer Canon ink cartridge for my printer, and the photo which accompanied the item was of the authentic Canon packaging. The price was good, so I ordered the cartridge. But when it arrived today, it turned out to be a remanufactured cartridge from a third party. I’ve bought remanufactured cartridges before – in fact, I have two in the printer right now – but that’s not what I ordered this time, and I could probably have gotten a remanufactured cartridge just as cheaply, or for even less, from any number of other sources.
Fortunately, Jet has good customer service. I had not waived my free-return rights on this item, and so within seconds I had printed out a pre-paid FedEx label for returning the cartridge. They will refund the money to my debit card once it arrives. That process was automated, but I also sent an e-mail to the company complaining about what I considered a deliberately-deceptive listing by one of Jet’s partner sites. I received a quick response promising that they would look into the matter, but that’s easy to say.
But that’s a glitch. All in all, I’ve been happy with my purchases from Jet and will continue to do business with them in the future. I suggest you check them out.
DISCLOSURE: For years, this site – like a lot of others on the web – has been part of the Amazon affiliates program. When I include an Amazon link for a product, and someone clicks on it and buys something from Amazon, I get a very small commission. I don’t make any significant amount from this – at times, it’s been years before I’ve gotten to the $10 threshold at which they deposit accumulated commissions into your checking account. My participation in this program does not affect the views I express or the topics I cover here, as evidenced by this post about one of Amazon’s competitors.