When Dave Thomas founded Wendy’s, according to his terrific but out-of-print autobiography “Dave’s Way,” he wanted to avoid the practice, common to some other fast food places at the time, of making up sandwiches ahead of time and storing them under a heat lamp so that they could be served quickly. He felt this detracted from the quality of the sandwiches and from the ability to customize them to the customer’s liking.
But Thomas still wanted to be able to serve customers quickly, even during peak hours. The solution he came up with was to have hamburger patties almost always on the griddle, ready to be scooped up and turned into a sandwich on order.
Typical business patterns make it possible to predict about how many patties you need to have standing by at a given time of day, but it’s not an exact science. Sometimes, a patty will be ready but no customer will be at the counter to order it.
Dave’s solution to that problem was a stroke of genius: he added chili as a menu item. Any patties not needed for hamburgers would be crumbled up and set aside for the next batch of chili.
I was going to stop at Sonic on my way to work today, but as I saw Wendy’s sitting there on Madison Street it occurred to me that the perfect lunch for a cold and rainy Saturday would be a big Wendy’s chili and a baked potato. Of course, the Wendy’s chili is even better with a couple of gold packets of that mysterious hot sauce they offer with it. I have, for years, insisted that they ought to sell the stuff by the bottle. I would buy it and put it on a lot of different things.
Anyway, the chili and potato are a perfect antidote to the weather. Well done, Dave.